Green Thermore Quilted Gilet

Our measurements are made on products laying flat and presented in centimetres (cm).

JACKETS AND COATS

Sleeve: From the shoulder seam down to the bottom of the sleeve.
Chest: From the bottom of one armhole across the chest to the bottom of the opposite armhole.
Waist: From one side of the jacket across to the other (natural waist/smallest width).
Shoulder width: From the seam of one shoulder across to the seam of other shoulder.
Back length: From the collar down to the bottom of the jacket or coat.

TROUSERS AND JEANS

Waist: From one side of the waist to the other.
Rise: From the crotch seam to the top of the waistband. 
Thigh: Across the thigh (10 cm below the crotch).
Knee: Across the knee (33 cm below the crotch).
Inside leg: From the crotch seam to the bottom of the leg opening.
Leg opening: Across the leg opening.

SHIRTS AND SWEATERS

Sleeve: From the shoulder seam down to the bottom of the sleeve.
Chest: From the bottom of one armhole across the chest to the bottom of the opposite armhole.
Waist: From one side of the shirt across to the other (natural waist/smallest width).
Shoulder width: From the seam of one shoulder across to the seam of other shoulder.
Back length: From the collar down to the bottom of the shirt.

We have a 14-day return & refund policy, which means you have 14 days after receiving your item to request a return, including SALE items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@sartoism.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The cost of return shipping label will be deducted from your refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any further questions, please email us at shop@sartoism.com.